Shipping Information
1. Shipping Area
We currently ship within the European Union.
Shipping to countries outside the European Union is currently not available through our online shop.
If your country is not available at checkout, we are currently unable to ship to your location.
2. Shipping Provider
Orders are shipped from Germany with Hermes, DHL or another suitable shipping provider where necessary.
Once your order has been shipped, you will receive a shipping confirmation by email, where available, including tracking information.
3. Processing Time
Each YONÉ piece is prepared and packaged with care.
Orders are usually processed within: 2–5 business days
Processing time means the time between receiving your order and handing the parcel over to the shipping provider.
During launches, holidays or periods of high order volume, processing may take slightly longer.
4. Estimated Delivery Times
Estimated delivery times after dispatch are:
Germany: 2–4 business days
European Union: 5–12 business days
Delivery times are estimates and may vary depending on the destination country, shipping provider, public holidays, local delivery conditions or events outside our control.
If your parcel is significantly delayed, please contact the shipping company.
5. Shipping Costs
Shipping costs are shown clearly at checkout before you place your order.
Current shipping costs:
Germany: 6,00€
European Union: 15,00€
If free shipping applies to your order, this will be shown at checkout.
Additional delivery costs resulting from a delivery method other than the least expensive standard delivery offered by us will not be reimbursed in case of withdrawal.
6. Delivery Address
Please make sure that your shipping address is complete and correct before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address information provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us immediately at hello@yoneritual.com.
Once the parcel has been handed over to the shipping provider, we may no longer be able to change the delivery address.
7. Failed Delivery or Unclaimed Parcels
If a parcel cannot be delivered because the address was incorrect, incomplete, the parcel was not collected, or delivery was otherwise not possible due to circumstances within the customer’s responsibility, the parcel may be returned to us.
If the parcel is returned to us, we will contact you.
If you still wish to receive the order, additional shipping costs for resending the parcel may apply.
This does not affect your statutory rights.
8. Lost or Delayed Parcels
Once sent, if your order appears to be lost or significantly delayed, please contact us at hello@yoneritual.com.
For consumer orders, the risk of loss or damage during shipping to you generally remains with us until the goods are delivered to you or to a person designated by you. We will review the case with the shipping provider and support you in finding a solution.
Please do not file a claim with the shipping provider before contacting us, as the shipping contract is usually arranged by us as the sender.
9. Damaged Parcels or Damaged Items
Please inspect your parcel and item upon delivery.
If your parcel arrives visibly damaged, please document the damage before opening it, where possible.
If your item arrives damaged, please contact us as soon as possible at hello@yoneritual.com and include:
your order number;
photos of the outer packaging;
photos of the damaged item;
a short description of the issue.
Your statutory rights in case of defective or damaged goods remain unaffected.
10. Customs, Duties and Taxes
We currently ship within the European Union only.
For orders shipped within the European Union, customs duties generally do not apply.
If we offer shipping outside the European Union in the future, additional customs duties, import taxes or fees may apply. These would be the responsibility of the customer unless stated otherwise.
11. One-of-One Pieces
YONÉ pieces are one-of-one or small-batch items.
Because of this, we usually cannot replace an item with the exact same piece if it is lost or damaged.
If an item cannot be delivered or arrives damaged, we will handle the case in accordance with your statutory rights. Depending on the situation, this may include repair, replacement where possible, or refund.
12. Questions
If you have any questions about shipping, delivery or your order, please contact us at: hello@yoneritual.com